Ziply Fiber Internet Review

Ziply Fiber Internet Review

Fiber 300/300

Starting From

$40.00/mo.

for 12 mos.*

  • Download Speed: 300 Mbps
  • Upload Speed: 300 Mbps

Call to Order

(877) 402-6778
Fiber Gig

Starting From

$60.00/mo.

for 12 mos.*

  • Download Speed: 1 Gbps
  • Upload Speed: 1 Gbps

Call to Order

(877) 402-6778
2 Gig Fiber

Starting From

$80.00/mo.

for 12 mos.*

  • Download Speed: 2 Gbps
  • Upload Speed: 2 Gbps

Call to Order

(877) 402-6778
5 Gig Fiber

Starting From

$120.00/mo.

for 12 mos.*

  • Download Speed: 5 Gbps
  • Upload Speed: 5 Gbps

Call to Order

(877) 402-6778

We know that sifting through ISPs is not exactly what you wanted to read about today. But as you are well aware, the right choice in this domain is crucial for ensuring you get the best value for your bucks. With a plethora of options, each promising the best speeds and value, it’s easy to get lost in a sea of technical jargon and marketing gimmicks. 

Unfortunately, internet services are not a one-size-fits-all solution. New providers come with unique offers and features, so we are here to discuss Ziply Fiber Internet – a relatively new player in the telecommunications arena, one of the newest and fastest ISPs in the Pacific Northwest.

The aim of this Ziply Fiber review is to provide a comprehensive picture of what this provider brings to the table. Let’s explore and find out.

Table of Contents

About Ziply Fiber Internet

Ziply Fiber, launched in 2020, reshapes internet, phone, and television services in the Pacific Northwest. They inherited a network that included a mix of fiber and DSL services. It originates from Frontier Communications’ Northwest operations and serves Washington, Oregon, Idaho, and Montana. As of the latest updates, Ziply Fiber aims to bring fiber internet to nearly 85% of its network. This is a significant increase from the 30% fiber coverage at their start.

Ziply Fiber internet plans start at 100 Mbps, suitable for everyday use, and go up to a rapid 50 Gbps for heavy-duty online activities. This range ensures there is a plan for every type of user, from casual browsers to heavy streamers and gamers. As Ziply Fiber continues to grow, its impact on internet service in the Pacific Northwest is undeniable.

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 Pros

  • Fast and symmetrical speeds
  • No data caps or contracts
  • Competitive prices


 Cons

  • Short history
  • Regional service

Ziply Fiber Internet Plans & Prices

Ziply Fiber claims to have the fastest internet in America, with its 50 Gig Fiber plan delivering symmetrical speeds of up to 50,000 Mbps for $900 per month. This plan is available to both residential and business customers who want the ultimate performance and reliability for their online activities. 

Ziply Fiber also offers other high-speed plans, such as 2 Gig Fiber, 5 Gig Fiber, and 10 Gig Fiber, that are more affordable and still faster than most competitors. Except for the DSL, 10 Gig, and 50 Gig Fiber plans, all the other plans come with a free professional installation that is valued at $90. All Ziply Fiber internet plans offer unlimited data caps and zero annual contracts, giving customers more flexibility and freedom. 

Here is a detailed overview of each plan:

Plan Promo Price Max Speeds Data Cap Contract
DSL Internet $50/mo. 115 Mbps No No
Fiber 100/100 $20/mo. 100 Mbps No No
Fiber 300/300 $40/mo. 300 Mbps No No
Fiber Gig $60/mo. 1,000 Mbps No No
2 Gig Fiber $80/mo. 2,000 Mbps No No
5 Gig Fiber $120/mo. 5,000 Mbps No No
10 Gig Fiber $300/mo. 10,000 Mbps No No
50 Gig Fiber $900/mo. 50,000 Mbps No No
*Prices valid for the first 12 months of service

Fiber 100/100

This is the most affordable plan offered by Ziply Fiber, which costs only $20 per month. This plan provides symmetrical download and upload speeds of 100 Mbps, which means you can download and upload data at the same speed. This speed is enough for light to moderate internet users who need to browse the web, stream music, and do basic work online.

Fiber 300/300

Moving up the scale, the Fiber 300/300 plan provides symmetrical speeds of 300 Mbps for $40 per month, which is three times faster than their initial plan. This plan strikes a balance between speed and affordability, making it a popular choice for medium-sized households. It suits heavy internet users who need to download, upload, and stream large files and videos.

Fiber Gig

For users with heavier internet demands, such as extensive streaming, gaming, and home office use, the Fiber Gig is the best fit. This plan provides speeds of 1 Gbps for $60 per month, more than 33 times faster than the average internet speed in the US.

2 Gig Fiber

The Fiber 2 Gig plan takes it even further, offering 2 Gbps speeds for $80 per month, catering to advanced gaming setups and extensive online work environments. This plan is particularly appealing to tech-savvy users and professionals who require ultra-fast internet for high-bandwidth activities for minimal lag and smooth connectivity.

5 Gig Fiber

For professional content creators, tech-heavy homes, or small businesses, the Fiber 5 Gig plan offers an impressive 5 Gbps speed for $120 per month. This plan is ideal for businesses and professionals who need to handle massive amounts of data and run multiple devices simultaneously. Many ISPs offer a 5 Gig plan for their highest speed, but Ziply has this speed in the middle slab. We can compare this plan with Google Fiber 5 Gig, which offers the same speed at $125.

10 Gig Fiber

The Fiber 10 Gig plan is designed for large-scale operations and server hosting and costs $300 per month. This plan is ideal for enterprise-level demands, large networks, and businesses that rely heavily on ultra-fast internet connectivity for their operations.

50 Gig Fiber

Ziply Fiber set a record with a 50 Gig plan as the fastest internet provider, which costs $900 per month. This plan is unparalleled in the industry, with speeds and performance that are beyond imagination. Ziply Fiber 50 Gig is best suited for large businesses, data centers, and situations where the fastest possible internet is necessary.

Ziply Fiber Prices After 12 Months

Promotional pricing can be misleading and confusing for customers who may not realize how much their bill will change after the first year. The prices that you see in the table above are not the regular prices that you will pay after the first year of service. Ziply Fiber uses a promotional pricing strategy that gives new customers a discount for the first 12 months but later increases the price to a standard rate. They may still offer a value-packed deal compared to other fiber internet providers in the region. 

The following table shows the Ziply Fiber internet plans and prices, both before and after the 12-month promotional period:

Plan Promo Price Price After 12 Months % Increase
DSL Internet $50/mo. $60/mo. 20%
Fiber 100/100 $20/mo. $40/mo. 100%
Fiber 300/300 $40/mo. $60/mo. 50%
Fiber Gig $60/mo. $80/mo. 33%
2 Gig Fiber $80/mo. $120/mo. 50%
5 Gig Fiber $120/mo. $120/mo. 0%
10 Gig Fiber $300/mo. $300/mo. 0%
50 Gig Fiber $900/mo. $900/mo. 0%

As you can see, the price increase varies depending on the plan. The Fiber Internet 100/100 plan has the highest percentage increase of 100%, which means that the price doubles after the first year. The Fiber Internet 300/300 plan has a 50% increase, which means that the price goes up by half. However, the amount of the increase is the same for some plans. This means that the higher the speed, the lower the relative impact of the price increase.

Additional Costs

When you sign up for an internet service, you may encounter some additional costs that are not included in the advertised price of the plan. These costs can vary depending on the provider and the features. Some of these costs are one-time fees, while others are recurring monthly charges. Ziply Fiber also has some additional costs that are not included in the advertised price of the plan. Here are some of the common additional costs that you should be aware of before you choose a Ziply Fiber internet plan.

Installation

Depending on the plan, you may have the option to install the service yourself or have a professional technician do it for you. Usually, expert installation can range from $35 to $200, depending on the provider and the complexity of the installation. Surprisingly, Ziply Fiber does not charge a professional installation fee for both fiber and DSL services.

Equipment

Renting the equipment may seem convenient, but it can be costly in the long run. The average monthly rental fee for equipment is $12. Purchasing the equipment may seem expensive upfront, but it can save you money over time. Ziply Fiber asks for a $10 monthly charge for renting its equipment. In case you cancel the service and don’t return the equipment, they will penalize you. This unreturned equipment fee starts at $200 and increases based on the type of equipment.

You have the option to use your own equipment if it works with Ziply Fiber’s internet service. This way, you will not have to pay the equipment fees. But make sure to check if your equipment is compatible and how to set it up.

Other Fees

Late Payment: Ziply Fiber charges you $10 if you do not pay your bill by the due date. Ziply Fiber may also charge a reactivation fee of $25 if your service is suspended or disconnected due to non-payment.

Early termination fee: Ziply Fiber does not require any contracts, which means that there is no early termination fee.

Ziply Fiber Availability & Coverage Map

Since its launch in 2020, its fiber-optic network has been rapidly expanding across the Pacific Northwest, focusing on urban and rural communities. This expansion is part of their commitment to invest over $500 million in building a state-of-the-art, 100% fiber network. The coverage area includes the states of Washington, Montana, Oregon, and Idaho. Ziply Fiber’s availability is limited to certain areas within these states. The table below shows the coverage of cities by state.

Washington (69 cities)Oregon (48 cities)
Idaho (20 cities)Montana (3 cities)

They have extended their multi-gig availability to 364,000 locations, adding more than 30 cities to their 5-gig/2-gig footprint. Fiber service was deployed to over 75,000 locations in Washington, particularly in Snohomish, Skagit, and Whatcom Counties. Oregon saw a near-tripling of multi-gig locations, now exceeding 150,000, with Beaverton adding 20,000 locations. Idaho also saw significant growth, with nearly 25,000 locations added, mostly in Coeur d’Alene, Hayden, and Post Falls.

Ziply Fiber is still growing, adding more cables and improving its network. This means their fast internet will reach more people soon, helping to connect more of the Pacific Northwest.

ZIPLY FIBER COVERAGE MAP

Customer Service Review

Ziply Fiber’s customer service is far from satisfactory, according to many customers who have shared their complaints and frustrations online. We usually rely on the American Customer Satisfaction Index (ACSI) to get a well-rounded view of how good or bad an ISP’s customer service is, but the ACSI has not rated Ziply Fiber. This may be because they are a new company and it may not have a large customer base yet. However, it has received a B- rating from the Better Business Bureau, indicating a low level of trustworthiness and responsiveness.

Many customers have reported issues with Ziply Fiber’s customer service and unreliable internet. Some have even claimed that Ziply Fiber damaged their property or refused to release their phone numbers when they switched to another provider. However, customer reviews and ratings may not always be accurate, representative, or unbiased. Some of the customer reviews and complaints are positive, saying that Ziply Fiber has fast speeds and good prices.

It seems that Ziply Fiber has mixed customer satisfaction, with some customers being happy with their service and some customers being unhappy with their service. You may want to think twice before signing up.

Ziply Fiber vs Competitors

Ziply Fiber competes with other ISPs such as Spectrum, AT&T Fiber, and Google Fiber. These providers offer different internet plans, prices, speeds, and types. However, Ziply Fiber internet may not be available in your area, and it may not have the same customer service and network reliability as other providers. You should check the availability, customer reviews and its competitors before making a decision. To help you compare Ziply Fiber with its competitors, We have created a table of some of their features below:

Features Spectrum AT&T Fiber Google Fiber
Internet Plans 3 5 4
Starting Price $49.99/mo. $55.00/mo. $70.00/mo.
Max Speed Up to 1,000 Mbps Up to 5,000 Mbps Up to 8,000 Mbps
Internet Type Hybrid fiber-coaxial cable Fiber, IPBB, Fixed Wireless Fiber
Contract No No No
Data Cap Unlimited Unlimited Unlimited

Is Ziply Fiber Good?

Ziply Fiber emerges as a promising new internet service provider, specializing in fiber-optic internet, and is primarily targeting customers in the Northwest region of the United States. It boasts a highly efficient fiber network, offering impressive speeds of up to 50 Gbps coupled with the benefit of unlimited data usage. But is Ziply Fiber good enough to switch from your current provider? That depends on several factors, such as your location, your internet usage, your budget, and your satisfaction with your current service. There could also be potential compatibility or transition challenges for some customers.

 

If you are happy with your current internet, you might not need to change. But if you are looking for something better, Ziply Fiber could be a good choice. It’s advisable to review the availability and pricing in your area and compare these with other providers. This will enable you to make a well-informed decision about whether Ziply Fiber Internet is the right choice for your internet needs.

FAQs

Ziply Fiber has built its fiber network in the Northwest region of the US, connecting homes and businesses directly to its fiber backbone. It uses light pulses to send data through thin glass or plastic strands at symmetrical speeds.

Ziply Fiber offers seven different speed tiers for its fiber internet service. You can get from 100 Mbps to 50 Gbps. The speed you get depends on your plan, your area, and your equipment.

Ziply Fiber’s fiber internet plans start from $20 per month for 100 Mbps. The prices go up as the speed goes up. These are the promo prices for the first 12 months. After that, the regular prices apply. The regular prices are $40 per month for 100 Mbps and so on. There is also a $10 per month fee for its Wi-Fi service.

If you want to cancel your Ziply Fiber internet service, you can call Ziply Fiber’s customer care center. You will need to give them your account details and return any equipment that Ziply Fiber gave you within 30 days of cancellation. They will not charge you any cancellation fees, but you may have to pay for any unpaid bills on your account.

Ziply Fiber is available in several cities and towns in the Northwest USA, including Washington, Oregon, Idaho, and Montana. They are enlarging their fiber network to reach more places and customers in the future. You can check if Ziply Fiber is available in your area by entering your zip code on their website or by calling them at (877) 402 6778.

No, Ziply Fiber internet does not have any data caps or limits on its internet service. You can use as much data as you want without any extra charges or speed throttling.

Ziply Fiber does not require a contract or a commitment for its internet service. You can sign up on a monthly basis and cancel at any time without any penalties or termination fees.

Setting up Ziply Fiber Internet may take more time than other internet services. This is because it needs special tools and wires. Ziply Fiber does not offer a self-installation option; you have to make an appointment for a Ziply expert to do it. Usually, this setup takes about 4 to 6 hours. If you need a custom installation appointment, it could take even longer.

Ziply Fiber internet is good for gaming, as it has fast, consistent, and symmetrical speeds that can handle online gaming and streaming. They also have low latency and jitter, which means the delay and variation in data transmission are minimal. Low latency and jitter are important for gaming, as they affect the responsiveness and smoothness of the game. They have a reliable and secure network that can prevent lag, buffering, or disconnection.

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