Starting From
$50.00/mo.*
Starting From
$75.00/mo.*
Starting From
$300.00/mo.*
Luminous intensity, brings hyperfast connectivity, allowing millions of Americans, to explore unimagined possibilities.
Quantum Fiber, a brand of Lumen Technologies, is committed to improving the digital experience for its customers through its blistering-fast symmetrical internet speeds at monthly rates as low as $50 per month. Learn the nitty-gritty details of the provider’s plans, prices, and perks in our honest-to-the-bone Quantum Fiber Internet review.
Owned by America’s 6th biggest telecommunications company, Lumen Technologies, Quantum Fiber is a fiber-exclusive arm of the conglomerate, offering gigabit and multigigabit symmetrical internet speeds to residential and small business customers.
The brand was formed in September 2020, when Lumen Technologies acquired CenturyLink and decided to segregate its traditional copper and fiber offerings. As a result, three separate brands came into being; Quantum Fiber, CenturyLink, and Lumen.
Quantum Fiber offers up to 8 gigabits of symmetrical internet speeds in 16 states, mostly in the western United States, for a starting price of $50 per month. It was reported in a press release that the combined fiber network of Lumen is between 8 million and 10 million locations. Out of which, Quantum Fiber is responsible for servicing 2.8 million locations. Currently, over 803,000 people are actively subscribed to their service and enjoying 99.9 percent network uptime at the lowest possible rates.
Quantum Fiber’s streamlined service offers two standard, month-to-month plans with equal upload and download speeds of up to 1 Gig, available in 691 cities. However, the 8 Gig plan is offered in only 18 select cities, and prospective customers must call the 24/7 helpline to confirm the availability and price of the plan in their zip code.
All the Quantum Fiber internet plans include whole-home WiFi coverage, unlimited data, and contract-free service. New subscribers of the gigabit plan are eligible for free professional installation, which is $129 on the house. The high-speed fiber internet service can be bundled with DirecTV Stream packages, popular TV streaming services (e.g., Hulu, Disney+, FuboTV, Philo), and home/ office phone lines for discounts of up to $20 per month.
With so much to learn about this relatively new fiber internet provider in town, let’s start with the pros and cons to get an overview.
Initially, Quantum Fiber offered four-speed tiers to residential broadband subscribers, with monthly fees starting at $49/mo and peaking at $300 per month for the 8 Gig tier. The base internet plan offered 200 Mbps of download and upload speed, and the remaining three plans delivered 1 Gig, 3 Gig, and 8 Gig speeds. But a lot has changed since August 2022.
Now, Quantum Fiber’s official website only lists two high-speed internet plans, and a separate prompt enables customers to check for 8-Gig internet service.
| Quantum Fiber Internet Plans | |||
| Plan | Price | Speed | Contact Provider |
| Fiber 1 | $50.00/mo. | 500 Mbps* | Call Now |
| Fiber 2 | $75.00/mo. | 940 Mbps* | Call Now |
| Fiber 3 | *N/A | 8,000 Mbps* | Call Now |
The Quantum Fiber 500 Mbps internet plan is the starter internet plan in the product listings. It costs $50 per month, which is the fixed charge for the monthly, contract-less, prepaid broadband service. The internet fee includes 360 WiFi coverage, unlimited data, and a $100 Mastercard reward card (for customers who order the service online).
The 500 Mbps Quantum Fiber Internet plan is purpose-built for fast download and multiple video chats. Its ultrafast speeds, low latency, and 99.9 percent network reliability can easily handle buffer-free streaming in ultra-high-definition (4K quality) on 6 or more devices. As one of the most affordable, high-speed fiber broadband plans in the market, their 500 Mbps internet plan has become a go-to option for small households, avid gamers, binge-watchers, and remote workers.
For most Quantum Fiber Internet customers, the 940 Mbps or gigabit Internet plan is the premium speed tier in the product portfolio. The plan is available at a standard rate of $75 per month. The monthly service fee includes free professional installation, whole-home WiFi equipment, and a $100 reward card. Like the base plan, their gigabit internet service comes with symmetrical speeds, unlimited data, and zero-term agreements, allowing you to change plans or cancel the service without incurring an early termination fee.
With an upload speed of up to 940 Mbps, Quantum Fiber’s 1-Gig internet plan is 20 times faster than the available cable internet plans. It is best suited for 4K streaming and can download the most sought-after online games in under 13 minutes. Similarly, it can download a 1-hour-long video in 4K quality in 11 seconds. Their 940 Mbps internet plan can easily cater to medium-sized households and small businesses seeking multi-device functionality.
Quantum Fiber’s exceptional service is centered upon the elimination of add-on charges that unnecessarily hike broadband internet bills and are considered a nuisance among customers. Let’s dissect this boon further to see how they use fee waivers to keep its costs on the lower end and stay on top of the competition.
Previously, Quantum Fiber charged a professional installation fee of up to $99 on the provision and activation of its 200 Mbps and 500 Mbps internet plans. In contrast, gigabit and multigigabit internet plan subscribers were offered a professional installation fee waiver of up to $129 in value. However, to beat the competition and attract more customers, now they absorb up to $1,500 in construction costs, effectively delivering fiber-to-the-home (FTTH) service in most urban and suburban areas within its 16-state footprint. Therefore, all of their plans include free expert installation.
All you have to do is set an appointment for tech installation (the option will appear when you purchase the plan online or over the call) and get a permission letter from your landlord if you rent accommodation. The professional installation takes around 3 hours to complete, during which a certified technician will set up the equipment, activate the service, and briefly explain what you need to do to reap the maximum benefits of your fiber internet and 360 WiFi service.
Your monthly Quantum Fiber internet fee includes the equipment rental charges. In the case of an expert installation, the technician will either bring a WiFi-enabled modem or a SmartNID device to ensure that your house is fiber-ready for the service. All the customers get up to four 360 WiFi pods for seamless wireless coverage around the house. However, if you opt for self-installation, a starter kit containing all the necessary equipment will be delivered to your house at no added cost.
The only downside is that the leased equipment must be returned to Quantum Fiber within 30 days of service cancellation. Failure to do so results in an equipment unreturned fee of up to $200 per device.
Quantum Fiber does not tie you down with annual contracts. The monthly prepaid service gives you the flexibility to change your plan or switch to another service provider whenever you deem necessary. The rule is simple. If you do not pay for the next month’s service, the line automatically disconnects, and a termination notice is issued to you.
As there are no contracts, an early termination fee is not applicable, and you can move on without being hundreds of dollars in debt.
The monthly fee for Quantum Fiber Internet does not include taxes and surcharges imposed by the state and federal government. The exact amount for this additional fee will vary in each state and may increase with time, depending on government policies. In most cases, this amount should not exceed $5 per month.
Quantum Fiber’s national footprint overlaps with that of its sister company, CenturyLink. The provider offers fiber internet in over 691 cities and towns within its 16-state coverage area, mainly in the western part of the USA.
In a relatively short span since its inception, Quantum Fiber Internet has amassed tremendous success and expanded to more than 2.8 million fiber passings with the capability to offer hyperfast broadband service to over 500,000 homes or 803,000 subscribers.
| All the States Where Quantum Fiber is Available | |||
| Arizona | Iowa | Nevada | South Dakota |
| Colorado | Minnesota | New Mexico | Utah |
| Florida | Montana | North Dakota | Washington |
| Idaho | Nebraska | Oregon | Wyoming |
The following are the 10 cities that promise the widest availability of Quantum Fiber Internet.
| 10 Best Cities for Subscribing to Quantum Fiber Internet | |||
| City | State | Availability | Population Covered |
| Cape Coral | Florida | 83.3% | 170,357 people |
| Seattle | Washington | 55.9% | 410,261 people |
| Portland | Oregon | 48.9% | 313,528 people |
| Denver | Colorado | 45.9% | 326,562 people |
| Salt Lake City | Utah | 31.2% | 62,549 people |
| Colorado Springs | Colorado | 27.1% | 131,152 people |
| Saint Paul | Minnesota | 26.4% | 81,099 people |
| Aurora | Colorado | 26.2% | 102,009 people |
| Omaha | Nebraska | 26.0% | 126,698 people |
| Spokane | Washington | 25.1% | 57,497 people |
| Henderson | Nevada | 19.8% | 63,791 people |
| Littleton | Colorado | 16.5% | 7,457 people |
However, Quantum Fiber’s 8-Gig speed is limited to 18 selected cities as listed below.
| Cities Where Quantum Fiber’s 8-Gig Internet Speeds are Available | |
| City | State |
| Boise | Idaho |
| Cape Coral | Florida |
| Fort Myers | Florida |
| Naples | Florida |
| Orlando | Florida |
| Colorado Springs | Colorado |
| Denver | Colorado |
| Des Moines | Iowa |
| Las Vegas | Nevada |
| Minneapolis | Minnesota |
| Omaha | Nebraska |
| Phoenix | Arizona |
| Tuscon | Arizona |
| Portland | Oregon |
| Salt Lake City | Utah |
| Seattle | Washington |
| Spokane | Washington |
| Vancouver | Washington |
Quantum Fiber’s dedicated Fiber Customer Success Team works round-the-clock to restore service, troubleshoot glitches, and answer queries related to account management. You can get in touch with the representatives via live chat on their website, mobile app, or over call.
Quantum Fiber uses its official website and social media pages (Facebook, Instagram, X, and LinkedIn) to effectively communicate with its customers and inform them about important changes in the product, services, and policies. Its Facebook page has more than 2.2K followers, while 14.7K users follow Quantum Fiber on Instagram. Moreover, you can use the ‘Contact Us’ tab on the website to:
Quantum Fiber mobile application can be downloaded from the App Store or Google Play, free of charge. Through the app, you can monitor, manage, and change your service on the go. You can use the built-in chat feature to contact the Fiber Customer Success Team and get things sorted, instantly.
You can speak to the Quantum Fiber customer care representatives over the phone, 7 days a week, between 7 AM and 11 PM, by dialing 877 783 2597.
As we have discussed before, Quantum Fiber is a relatively new provider in the fiber-optic broadband space. It has yet to gain recognition and be considered in the prestigious consumer satisfaction surveys. However, its sister company, CenturyLink continues to be a top performer and ranks as the second-best fiber internet service provider on the American Customer Satisfaction Index 2023, with a score of 78 on a 100-point scale.
Since, CenturyLink and Quantum Fiber are managed by the same holding company, Lumen Technologies, we can assume that their management style, especially pertaining to customer experience, will be similar.
Several fiber internet providers offer up to multi-gigabit symmetrical speeds in the United States. While the basic nature of the service is similar, such as unlimited data and no annual contracts, the main point of contention lies in prices and nationwide availability. Quantum Fiber, AT&T, and Earthlink are the only 3 renowned providers that refrain from selling plans at promotional rates. Moreover, their fiber internet service is available in more than one-third of the country.
Compared to well-established fiber broadband providers like AT&T, Verizon, and Frontier, Quantum Fiber is new and still growing. So, even though its overall ratings are the second lowest compared to its competitors, the strong foundation of its parent company, speedy expansion, and continuous innovation point toward a bright future for Quantum Fiber.
| Fiber Internet Providers | Starting Price | Max. Speed | Availability | Overall Rating |
| Quantum Fiber | $50.00/mo. | 8,000 Mbps | 16 states | 3.13/ 5 stars |
| AT&T Fiber | $55.00/mo. | 5,000 Mbps | 22 states | 3.39/ 5 stars |
| EarthLink Fiber | $59.95/mo. | 5,000 Mbps | 48 states | 4.10/ 5 stars |
| Verizon Fios | $49.99/mo. | 2,000 Mbps | 9 states | 3.61/ 5 stars |
| Optimum Fiber | $40.00/mo. | 8,000 Mbps | 3 states | 3.23/ 5 stars |
| Frontier Fiber | $39.99/mo. | 5,000 Mbps | 25 states | 3.30/ 5 stars |
| Ziply Fiber | $20.00/mo. | 50,000 Mbps | 4 states | 4.06/ 5 stars |
| Kinetic Fiber | $39.99/mo. | 8,000 Mbps | 18 states | 3.03/ 5 stars |
| Metronet | $29.95/mo. | 1,000 Mbps | 9 states | 3.74/ 5 stars |
Quantum Fiber is an emerging leader in the 100 percent fiber internet market. At a fixed price of $75 per month, it can offer blazing-fast gigabit speeds in 16 states of the USA. You get the convenience of dedicated customer support, unlimited data, fee waivers, 360 WiFi coverage, and Affordable Connectivity Program (ACP) discounts to ensure the entire deal feels like a dream.
With its hyperfast 8 Gig upload and download speeds, Quantum Fiber Internet is causing a stir in 18 chosen cities and is on its way to redefining its customers’ digital experience. Whether you want to download GTA V (95 GB file size) in under 5 minutes to upload and share several videos in ultra-high-definition (4K quality), the impossible is now possible with Quantum Fiber’s electric speeds.
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