Ziply Fiber vs Xfinity - Which One is Better?

Xfinity Fiber

Starting at


  • Speeds Up to 10 Gbps
  • Contracts on Some Plans
  • $100 Installation Fee

Call to Order

(877) 783-2597
Ziply Fiber

Starting at


  • Speeds Up to 50 Gbps
  • No Contract
  • Free Installation

Call to Order

(877) 402-6778

Ziply Fiber vs Xfinity is actually a comparison between fiber and cable internet. On one hand, you have the fastest fiber internet provider in the country, and on the other, the nation’s largest cable internet provider. Fiber internet is a far better choice than cable on any day, but its limited availability is the main drawback.

Ziply and Xfinity both have their own markets, providing suitable speeds to numerous residents and businesses. However, if you find yourself standing at a fork between these options, read this comparison to make your choice.

Table of Contents

Ziply Fiber

Ziply Fiber is a regional internet provider in the Pacific Northwest. This Kirkland-based provider, owned by a private investment firm, WaveDivision Capital, has quickly become a household name even though it was founded in 2020. Ziply Fiber started by taking over Frontier’s Northwest operations and has since invested millions to improve its network.

While the company offers both DSL and fiber internet services, more than 50% of its coverage area is currently fiber-based, and Ziply plans to extend it further in the upcoming years. The provider’s high-speed plans, affordable pricing, and customer-friendly approach have made it a popular choice in the Pacific Northwest.



  • Affordable fiber internet service
  • All plans have unlimited data
  • All plans are contract-free
  • Free installation


  • The coverage area is limited to four states


Xfinity is the national cable internet provider with a significant presence in 35 states and the District of Columbia. This Philadelphia-based company is a brand of Comcast Corporation, providing cable internet, television, home phone, and security services. Although Comcast introduced Xfinity in 2010, it is an old player in the market, delivering telecommunications services since the 1980s.

Currently, Xfinity is the largest cable internet provider in the country, delivering broadband access to over 32.3 million people. It also has a limited fiber network that provides internet speeds of up to 10,000 Mbps to certain businesses. Xfinity’s wide availability and competitively priced speed tiers make it a go-to choice for many people.



  • Widely available internet service
  • Variety of speed tiers
  • Above-average customer satisfaction scores
  • Multi-year price guarantee on some plans


  • Some plans have data caps
  • Some plans require a term agreement

Internet Service Comparison – Ziply Fiber vs Xfinity

Features Ziply Fiber Xfinity
Price Range $20.00/mo. – $900.00/mo. $20.00/mo. – $300.00/mo.
Speed Range 115 Mbps – 50,000 Mbps 75 Mbps – 10,000 Mbps
Internet Type DSL, Fiber Cable, Fiber
Data Caps None Some plans have them (1.2 TB)
Contracts None Some plans have them
Equipment Fee Basic router: $12.00/mo. xFi Gateway: $15.00/mo.
Whole-Home WiFi: $20.00/mo. xFi Complete: $25.00/mo.
Installation Fee No $100.00 for professional installation
ETF No Yes
Bundles Yes Yes
Coverage 4 states 35 states + Washington, D.C.

Both Xfinity and Ziply Fiber offer a variety of internet speeds and even have some similar options, but they have different pricing strategies based on their network. Ziply Fiber mainly delivers fiber internet service within its coverage area.

Hence, it is faster and more reliable than Xfinity. In contrast, Xfinity uses a pre-existing cable infrastructure to provide broadband service, making it more accessible. Let’s explore the different features of each service to see which provider is better.

Plans & Pricing Details – Ziply Fiber vs Xfinity Internet

You get a good variety of plans from both providers. However, Ziply Fiber has faster speeds and is overall more affordable than Xfinity. Let’s get into the details.  

Ziply Fiber

Ziply Fiber gives you 7 different options with symmetrical speeds. The pricing of its fiber internet plans starts from $20 per month, with speeds ranging from 100 Mbps to 50,000 Mbps. Yes, you read that right! 50,000 Mbps! The most notable thing is that this incredible speed is available across Ziply’s entire four-state fiber service area. Besides symmetrical uploads and downloads, all Ziply Fiber internet plans have unlimited data and do not require you to sign a term agreement to get the lowest price.

The provider also has a DSL internet plan with a maximum speed of up to 115 Mbps. While you may not get speeds faster than this on the DSL network, the option is excellent for the rural population and offers contract-free service with unlimited data.

Ziply Fiber Internet Plans
Plans Starting Price Max Download Speed Type
Internet $50.00/mo. Up to 115 Mbps DSL
Fiber 100/100 $20.00/mo. Up to 100 Mbps Fiber
Fiber 300/300 $40.00/mo. Up to 300 Mbps Fiber
Fiber Gig $60.00/mo. Up to 1,000 Mbps Fiber
Fiber 2 Gig $80.00/mo. Up to 2,000 Mbps Fiber
Fiber 5 Gig $120.00/mo. Up to 5,000 Mbps Fiber
Fiber 10 Gig $300.00/mo. Up to 10,000 Mbps Fiber
Fiber 50 Gig $900.00/mo. Up to 50,000 Mbps Fiber
*Prices are mentioned with Auto Pay & Paperless Billing.
**No contract required.
***Maximum speeds are wired.

Keep in mind that the starting price of every Ziply Fiber internet plan is promotional, and you will have to pay a higher price starting from the thirteenth month.


Xfinity also provides a variety of internet speeds, but they are asymmetrical. Moreover, its pricing structure and policies are a bit confusing. Xfinity splits its plans into three major regions: Northeast, Central, and West. This means that the prices of its plans will depend on where you live. Some Xfinity plans may also have contracts and data caps of 1.2 TB. Therefore, you should enter your address on the provider’s website to check these details.

Xfinity also offers a fiber internet plan with speeds up to 10,000 Mbps. However, it is unsuitable for an average internet user and is only available at select addresses.    

Xfinity Internet Plans – Northeast Region
Plans Starting Price Max Download Speed Type
Connect More $25.00/mo. Up to 200 Mbps Cable
Fast $35.00/mo. Up to 400 Mbps Cable
Superfast $60.00/mo. Up to 800 Mbps Cable
Gigabit $70.00/mo. Up to 1,000 Mbps Cable
Gigabit Extra $80.00/mo. Up to 1,200 Mbps Cable
Gigabit X2 $110.00/mo. Up to 2,000 Mbps Cable
Gigabit Pro $300.00/mo. Up to 10,000 Mbps Fiber
*Prices are with $10 Auto Pay & Paperless Billing discounts.
**Gigabit Pro requires a term agreement
Xfinity Internet Plans – Central Region
Plans Starting Price Max Download Speed Type
Connect $20.00/mo. Up to 75 Mbps Cable
Connect More $35.00/mo. Up to 200 Mbps Cable
Fast $55.00/mo. Up to 400 Mbps Cable
Superfast $70.00/mo. Up to 800 Mbps Cable
Gigabit $80.00/mo. Up to 1,000 Mbps Cable
Gigabit Extra $85.00/mo. Up to 1,200 Mbps Cable
Gigabit X2 $100.00/mo. Up to 2,000 Mbps Cable
Gigabit Pro $300.00/mo. Up to 10,000 Mbps Fiber
*Price with $10 Auto Pay & Paperless Billing discount.
**Some plans may have data caps.
***Term agreement required with some plans.
Xfinity Internet Plans – West Region
Plans Starting Price Max Download Speed Type
Connect $19.99/mo. Up to 75 Mbps Cable
Connect More $30.00/mo. Up to 200 Mbps Cable
Fast $55.00/mo. Up to 400 Mbps Cable
Superfast $65.00/mo. Up to 800 Mbps Cable
Gigabit $75.00/mo. Up to 1,000 Mbps Cable
Gigabit Extra $80.00/mo. Up to 1,200 Mbps Cable
Gigabit X2 $120.00/mo. Up to 2,000 Mbps Cable
Gigabit Pro $300.00/mo. Up to 10,000 Mbps Fiber
*Price with $10 Auto Pay & Paperless Billing discount.
**Some plans may have data caps.
***Term agreement required with some plans.

Additional Costs – Xfinity vs Ziply Fiber

Here are a few additional costs that you should be mindful of.


Both Xfinity and Ziply Fiber charge a monthly equipment rental fee with their internet plans. However, leasing equipment from Ziply Fiber is less expensive and comes with up to three free WiFi extenders and customized professional installation. You also get a free upgrade to Whole Home WiFi. This option is excellent for people living in large homes, wanting to eliminate dead zones. For a fee of $20 per month, you can enjoy excellent signals in every room and corner. 

Xfinity also gives you two equipment rental options, which are slightly expensive. You can lease Xfinity’s xFi Gateway for $15 per month to enjoy extra security and full tech support. On the other hand, xFi Complete is available for $25 per month, giving you unlimited data and a free upgrade after three years.

Provider Equipment Fee
Ziply Fiber Basic Router: $12.00/mo.
Whole-Home WiFi: $20.00/mo.
Xfinity xFi Gateway: $15.00/mo.
xFi Complete: $25.00/mo.


While Xfinity gives you two installation options, you can only choose professional installation with Ziply Fiber. However, it is completely free so you can easily leave the entire process in an expert’s hands. Meanwhile, you will have to pay $100 for Xfinity’s professional installation, but its self-setup process is free.

Provider Installation Charges
Ziply Fiber None
Xfinity Pro-installation: $100.00
Self-installation: Free


Since Ziply Fiber is a contract-free internet provider, you don’t have to pay a cancellation fee when switching to another provider. But, this is not the case with Xfinity. While the provider does offer some plans without contracts, especially in the Northeast area, most of its plans in the West and Central regions come with a term agreement.

Hence, you will have to pay an early termination fee if you decide to switch to another provider before the end of your contract term. However, the provider does not specify the exact amount, so clear up this confusion before signing a contract with Xfinity.

TV & Internet Bundles – Xfinity vs Ziply Fiber

Cable internet providers are famous for their bundle deals. Xfinity is the same, but do you get the same bundling benefits with Ziply Fiber? Let’s find out!


Xfinity has a wide range of services, from internet, cell phone, and TV to home phone and security. Hence, you can build a package that suits your needs and budget. The provider also offers multi-product discounts on these bundles, depending on the number of services you choose. Here are some of the popular Xfinity bundles in the West region.

Plan Starting Price Internet Speed Channel Count Home Phone
Connect More + Popular TV $113.65/mo. 200 Mbps 125+
Superfast Internet + Ultimate TV $150.30/mo. 800 Mbps 185+
Fast Internet + Ultimate TV + Xfinity Voice $155.30/mo. 400 Mbps 185+ Unlimited nationwide calling

Ziply Fiber

In comparison, you don’t get many bundling options with Ziply Fiber. Besides the internet, the provider only has a home phone service, which costs $20 per month. However, it does partner with TV streaming platforms like DIRECTV, Hulu, YouTube TV, and FuboTV to give you a holistic experience.  

Better Option for Gaming – Xfinity or Ziply Fiber?

It is not a secret that low latency is the key element for a smooth gaming experience. We all know that fiber internet has the lowest latency rates among all the wired internet options. Therefore, Ziply Fiber is the better choice for high-achieving gamers who love to excel in the game. This internet provider ensures a reliable connection at all times, so you don’t have to worry about lags or buffering.

Xfinity is also not a bad option for gaming, but since it is a cable internet service, it usually slows down during peak hours. While casual gamers can survive on this service, it is not ideal for hardcore or professional gamers.

Wider Coverage Area – Ziply Fiber or Xfinity?

The greatest quality of Xfinity is its extensive coverage, which makes it more accessible. Since it relies on the pre-existing cable infrastructure to deliver broadband service, you can easily find this provider in 35 states and the US capital. 

Meanwhile, Ziply Fiber is a regional internet provider in the Northwest region. Hence, you can only find this provider in Idaho, Montana, Oregon, and Washington. While Ziply’s coverage is considerably limited compared to Xfinity, more than 50% of its footprint is fiber-based, making it a valuable high-speed option.

Better Customer Service – Ziply Fiber or Xfinity?

A provider may have excellent marketing, but customer service ratings reveal the reality. Xfinity has mixed customer reviews based on the latest American Customer Satisfaction Index (ACSI) ratings. The provider ranks last in the fiber internet providers category with a score of 73, two points below the average satisfaction benchmark. However, it fares better in the non-fiber internet providers list, ranking fifth with a score of 68, two points above the average score in that list. This score is also one point higher than last year, indicating that while its customer service is slightly improving, there is still much work to be done.

In contrast, it is difficult to judge the quality of Ziply Fiber’s customer service since ACSI does not cover this provider. However, online reviews on various forums show that most customers are unsatisfied with this service. The Better Business Bureau has given Ziply Fiber a B rating based on nearly 900 reviews complaining about billing and customer support.

Final Verdict – Is Ziply Fiber Better Than Xfinity?

This Ziply Fiber vs Xfinity comparison has analyzed different features of both providers, from their pricing to additional costs and bundles to customer service. While Xfinity has a slight edge over Ziply in terms of broad coverage and bundle discounts, Ziply Fiber is the best overall option for high-speed internet. The provider is more reliable and has better pricing and policies like unlimited data, contract-free plans, and low latency, making it a valuable option for your home or business.

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