Viasat’s gaming capabilities are limited to simple role-playing, tactics, puzzles, and adventure games, like Angry Birds, Candy Crush, Farmville, and Call of Duty Mobile. The ultra-high latency of Viasat Internet, averaging 600 ms, makes the service unsuitable for competitive gaming. Even though most Viasat customers prefer to use their smartphones for video gaming, the internet connection is compatible with other devices like Xbox, Nintendo Switch, PlayStation, and PCs.
Better Customer Service – Starlink or Viasat?
We believe that customer satisfaction is a subjective attribute. Even though we can formulate patterns and assign ratings based on the experiences of a majority of the consumers, at a deeper level, it varies from individual to individual. E.g., introverts will prefer the self-serve mode of Starlink Internet. You place the order online, get the equipment shipped to your home, self-install it and continue to live like a techie sage up in the mountains.
Your contact with humans will be solely from behind a digital veil. Starlink’s customer service is 100 percent online through the web and mobile applications.The downside of ‘faceless’ customer service is that it fails to build trust and sort the matters immediately.
But overall, because of its newness, decent speeds, global reach, and celebrity status (the Elon Musk mania), Starlink has an above-average customer rating of 4.2 out of 5 stars.
Viasat is vividly visible (alliteration never gets old). It has corporate offices in 23 U.S. metros, apart from its headquarters in Carlsbad, California.
Unfortunately, humans take good things for granted. So, even though Viasat has proven to be a customer-first service provider, its ratings are down to 3.1 out of 5 because of contracts, slow speeds, and network reliability.
Wider Coverage Area – Starlink or Viasat?
Satellite internet service was engineered to fill the gaps in digital connectivity left behind by terrestrial wired and unwired internet services. It was introduced with the promise of connecting underserved and remote communities in America. Viasat is living up to its promises by offering uninterrupted internet access in all 50 states of the USA. Survey results show that as many as 327 million Americans can connect to the Viasat satellite internet service from the contiguous USA, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. However, it is reported that Viasat internet service peaks in California, Texas, and Florida, primarily due to the warm weather and a clear view of the southern sky.
The availability of Viasat internet service is more than 95 percent in the following 5 metro areas.