Customer Service – Spectrum vs Metronet
We compared the customer service of Metronet vs Spectrum Internet to find out which service provider will be more responsive in times of technical glitches, internet outages, and account mismanagement. According to the Forbes Home magazine reviews, Spectrum Internet has a customer satisfaction rating of 4.0 stars out of 5. In contrast, Metronet had a lightly better rating of 4.2 stars. Now, there are two reasons for it. Firstly, Spectrum’s coverage area is almost 3 times bigger than that of Metronet. Therefore, Spectrum customer representatives deal with thrice the call volume and walk-in traffic as compared to Metronet. So, in that regard, Spectrum customer care centers are doing a tremendous job.
Secondly, Spectrum By Charter Communications is a publicly listed telecommunications company, whereas Metronet is a family-run business. So, the way the two companies operate is remarkably different. While Spectrum prides itself on its increasing share prices, Metronet focuses on creating value through customer relations.
Which One is Good for Gaming, Metronet or Spectrum?
Fiber-optic internet is the only type of internet that can deliver the same upload and download speeds. The average latency of fiber internet is 5 milliseconds for 0.6 miles of distance traveled. Therefore, it takes 2.5 milliseconds for the data to be sent from the servers to your device and another 2.5 milliseconds for the data to leave your device and reach the servers of the provider. A low latency amplifies gameplay. It allows graphics to load a lot faster and the action-reaction time increases. Together, the low latency and ultrafast, symmetrical speeds of fiber internet result in a lag-free gaming experience for professional and frequent gamers.
In contrast, cable internet has superfast download speeds, but the upload speeds max out at 35 Mbps. The average latency for cable internet is between 14 and 40 ms. Most online games need a latency rate of 50 ms or less and the internet speeds should be 100 Mbps or higher. So, although Metronet and Spectrum have low latencies and faster internet speeds, Metronet’s fiber-exclusive plans will be a better option for top performance during competitive and multiplayer gaming. But since fiber internet is limited to metro areas, Spectrum’s cable internet service will come in handy in the uptowns.
Final Verdict – Metronet or Spectrum?
Spectrum and Metronet are popular internet service providers in the USA. Spectrum’s hybrid fiber-coaxial internet connections are available in 41 states, delivering up to 1000 Mbps of download speed (wireless speeds may vary) for just $49.99 per month (for 12 months). Metronet is a regional fiber-optic internet service provider with accessibility in 16 states. It can deliver up to 2000 Mbps of internet at a starting price of $39.95 per month. The results of our Metronet vs Spectrum Internet comparison reveal that Metronet is best for professional gaming, dedicated customer service, and fiber-rich plans.
However, if you are looking for network reliability in the suburbs, out-of-home free WiFi access throughout the country, and a plentitude of cost-saving bundle deals, then you should make Spectrum Internet your trusted residential and business broadband carrier.