All the Fidium Fiber internet plans include unlimited data. The zero data caps policy gives subscribers the flexibility to enjoy non-stop downloading, streaming, browsing, surfing, sharing, and gaming. Every single activity that you perform online consumes data. An average American internet user consumes between 15 and 30 GB of data per day. Having a data cap will limit your online activities, and in worst-case scenarios, you be charged extra for additional data consumed within the same billing cycle. Thankfully, Fidium Fiber does not impose data caps on its subscribers so you can continue enjoying unlimited internet access, without worrying about service halts or data overage charges.
You are not required to sign an annual term agreement upon enrolment to a Fidium Fiber internet plan. So, let’s say that you are not happy with the service, or have to move to another city or town where Fidium Fiber coverage is unavailable, you can do so without paying a hefty early termination fine for abrupt service cancellation. A no-contract policy will also give you the flexibility to change your plan if you decide to upgrade or downgrade your internet speeds.
Fidium Fiber Internet promises maximum speed and network reliability. Their state-of-the-art fiber-optic cable infrastructure minimizes data loss during long-distance transmissions. As a result, the upload and download speeds remain consistent. It also guarantees 99.9 percent network uptime. Internet outages are rare and even if the service is disrupted due to a major technical fault, necessary measures are taken to restore the connection as soon as possible. Occurrences of traffic congestion are also rare because the bandwidth capacity on both upstream and downstream channels is up to 2000 Mbps. So, even during peak hours, you can expect to receive maximum available speeds.
Fidium Fiber offers free expert installation to its customers. First, you must place an order for your internet subscription. Once your enrollment is confirmed, their customer representative will ask you for a suitable time to install and activate your fiber internet connection. This is done to confirm your availability on the day and time of professional installation. A technician will be sent to your home with the necessary equipment and the same-day installation is usually completed within 2 hours, given that your place of residence is fiber-ready.
The price of your Fidium Fiber equipment rental is included in the monthly fee. It provides a cutting-edge WiFi 6 gateway to its customers. The built-in capabilities of a WiFi 6 gateway support the superfast multigigabit internet speeds and its enhancement feature ensures that every corner of your house gets blazing-fast uncompromised speeds for multi-device wireless connectivity. Apart from the WiFi 6 modem-router gateway, customers are also given two WiFi extenders for full-home wireless coverage. The WiFi 6 gateway and extenders can be controlled with the Fidium Attune™ WiFi App. You can use the app to connect and disconnect devices to the network. The password management feature on the App will allow you to secure your connection from freeloaders and hackers.
Fidium Fiber’s internet plan can be bundled with its fiber home phone and TV streaming services. Their voice-over-internet protocol (VoIP) is a modern-day home phone service. It allows you to make unlimited calls within the country and to Canada, Mexico, Puerto Rico, Guam, the Mariana Islands, and the U.S. Virgin Islands for just $15 per month. The service includes more than 12 advanced calling features such as call forwarding, call waiting, readable voice mails, and call blocking.
Fidium Fiber has partnered with popular streaming services, like DirecTV Stream, YouTube TV, Fubo TV, and Philo, to offer endless on-screen entertainment to its customers. You can bundle your high-speed fiber internet plan with live TV streaming service for as low as $25 per month.
Fidium Fiber’s customer service ranks below the industry average. Their customer satisfaction rating is 2.3 out of 5 stars. It is a new brand and is still in the process of expanding into new markets. It is testing out its multi-gigabit internet speeds in areas where there is limited fiber-optic internet infrastructure. The construction and maintenance of fiber internet networks require time and money. So, when customers complain about the delays in internet installation and service activation, they forget that many areas don’t even have ‘fiber boxes’ or optical network terminal (ONT) boxes mounted on the poles. Their technicians first evaluate the fiber-readiness of your street before bringing a fiber-optic internet cable into your home.
Moreover, the delicate nature of fiber-optic cables means that they are prone to damage because of high winds, heavy snow, and rainfall. Therefore, network outages are inevitable but Fidium Fiber does its best to restore the connection soonest possible.
Fidium Fiber Internet Coverage
High-speed and reliable fiber-optic internet services are available in 120 markets and 384 cities and towns across 8 states of the USA.
The following are the 8 states where Fidium Fiber offers internet coverage.