So, if you are a frequent mover but hate to compromise on the best internet service, then you will love the nationwide availability of EarthLink Internet. No matter where you go, EarthLink Internet will follow.
Who Has Better Customer Service – EarthLink or AT&T?
Even AT&T, the nation’s first and most-loved internet service provider cannot beat the customer service excellence of EarthLink Internet. Over the years, EarthLink has become the proud recipient of more than 20 accolades, making it an award-winning internet service provider that values its customers’ needs. In 2019, EarthLink was recognized as the Most Affordable Internet Provider by Broadband Now. In 2020, EarthLink was declared the No.1 Internet Service Provider for Customer Satisfaction by HighSpeedInternet.com. In 2021, EarthLink took the top spot on the American Customer Satisfaction Index, and in 2022, EarthLink won the CNET award for the Best Rural Internet Service in the Country. EarthLink also has an A+ rating for its customer service on the Better Business Bureau website. According to Forbes Home magazine, EarthLink’s customer satisfaction rating is 4 out of 5 stars.
In contrast, AT&T has bagged the title of Best Customer Satisfaction for Residential Internet Service in the South and North Central Regions for four consecutive years. The J.D. Power survey results indicate that customers have recognized AT&T’s customer-centric approach to business and are happy with the service and on-call tech support that they receive during times of crisis. However, Forbes Home Magazine has given AT&T Internet 3.7 out of 5 stars for its customer service, and the telecom is not registered with Better Business Bureau.
Which One is Good for Gaming – EarthLink or AT&T?
The global eSports market is a multi-billion dollar industry. It is projected to reach an annual revenue growth of $5.48 billion by 2029. Professional gamers in the USA can earn between $12,000 and $60,000 per year by playing the most popular online games, like DOTA, Counter-Strike, League of Legends, Fortnite, Call of Duty, etc. The competitive online gaming industry relies on superfast internet connections. Gamers go online to participate in multiplayer games and live stream their gameplay to followers on mediums, like Twitch, YouTube, and Vimeo. There are three things that pro gamers pay particular attention to when choosing the best internet provider for online gaming.
Latency or Ping: Measured in milliseconds, latency or ping is the amount of time it takes for data signals to leave the device, reach the server at the data center of the ISP, and come to the customer. A latency of 40 milliseconds or less is considered ideal for online gaming.
Upload Speed: In professional gaming, upload speed is more important than download speed during live streams. A superfast upload speed of 500 Mbps or more will mean that you can go live with your gameplay on YouTube or Twitch, and your viewers will get to see your gaming expertise in real-time, without any lags or glitches.
Data Caps: Professional gamers need unlimited data on their internet plans. On average, online games consume 300 MB of data per hour because of high-resolution graphics and constant action. So, if you are subscribed to an internet plan with a data cap, most likely, you will exceed your monthly data limit and will be required to pay data overage charges.
EarthLink and AT&T offer an average latency of 25 milliseconds and unlimited data on their fiber-optic internet plans. But in regards to superfast upload speed, AT&T fares better. As we mentioned earlier, EarthLink mostly relies on the AT&T Fiber network to deliver fiber internet to its customers, but during peak hours, AT&T uses data prioritization to increase bandwidths for its customers and restrict bandwidths for EarthLink customers. As a result, EarthLink Fiber customers experience slower internet speeds, whereas the upload and download speeds for AT&T Fiber subscribers remain consistent. So, if you are a pro gamer and live-streaming is a vital source of your income, then ditch EarthLink and pick AT&T.
Final Verdict – EarthLink or AT&T?
AT&T and EarthLink are both among the nation’s top-rated internet service providers that can deliver up to 5000 Mbps of symmetrical speeds for a starting price of $55 per month. If you happen to live in one of the 21 states where AT&T and EarthLink’s internet service intersect, then it can become a little difficult to weigh the pros and cons of each service provider and pick the best one for your home. On a surface level. The two providers may seem to be offering a similar broadband experience but an in-depth analysis of EarthLink vs AT&T will prove otherwise.
EarthLink Internet is available throughout the mainland USA (i.e. in 48 states, excluding Alaska and Hawaii). On the other hand, AT&T offers its fiber-optic, DSL, and IPBB internet service in 21 states. Its fixed wireless service for rural internet users is only available in 18 states. So, in terms of nationwide availability, EarthLink is an undefeated champion. But while EarthLink is widely available throughout the country, the more than average monthly prices of its internet plans impede its rise to the top. EarthLink internet plans are at least $10 more expensive than AT&T Internet plans that offer the same speeds. AT&T also offers better perks, consistent speeds, and no-contract service. These are a few things that Earthlink internet cannot promise to its subscribers. However, EarthLink’s world-class customer service is unmatched, and its customer satisfaction rating is 0.3 stars higher than AT&T’s. Last but not the least, our advice for pro gamers is “want zero-glitch, then throw EarthLink in a ditch” because its slow and fluctuating upload speed will interrupt your live stream.
So, AT&T vs. EarthLink- which one is better? Simply put, it is your priorities that matter.